FULFILMENT LOCATION
Nightweeds orders are prepared and dispatched from Guangzhou, China.
ORDER PROCESSING
Orders are normally processed within 2-5 business days. Processing time is separate from the estimated delivery time shown below. Personalised or made-to-order products may enter production shortly after an order is confirmed.
ESTIMATED DELIVERY TIMES
- United States: 7-15 business days
- United Kingdom and major European destinations: 7-15 business days
- Canada and Australia: 8-18 business days
- Other supported destinations: 10-25 business days
Delivery estimates begin after dispatch and are provided as guidance only. They are not guaranteed delivery dates.
SHIPPING RATES
Free shipping is available for orders shipped to the United States, Canada, major European destinations, Japan, South Korea, Hong Kong, Taiwan and Australia.
Higher-cost destinations in Africa, South America, including Brazil and Chile, and selected Middle Eastern countries may incur an international shipping surcharge starting from $20. The applicable shipping charge will be shown at checkout before payment.
TRACKING
Tracking is provided for dispatched orders. Tracking information will be sent to the email address used at checkout when it becomes available. Some international tracking events may take several days to update after dispatch or while a parcel is undergoing customs clearance.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country. These charges are not included in the product price or shipping charge and must be paid by the customer.
SHIPPING DELAYS
Nightweeds is not responsible for delays caused by customs clearance, severe weather, strikes, carrier disruption, incomplete addresses or other circumstances outside our reasonable control.
If a parcel remains undelivered for more than 20 calendar days beyond the upper end of the estimated delivery window, contact us at [email protected]. After the tracking status has been reviewed, we will issue a 10% discount code with no minimum purchase requirement.
LOST IN TRANSIT
A parcel may be treated as lost in transit only when there has been no new tracking event for 30 consecutive days after the most recent carrier scan and the carrier has completed an investigation confirming that the parcel is lost or cannot be recovered.
Once these conditions are confirmed, the customer may choose either a full refund or one free replacement of the affected item.
PACKAGES MARKED AS DELIVERED
When a carrier marks a parcel as delivered to the shipping address provided at checkout, customers should first check the delivery location, household members, neighbours and the local carrier office.
Nightweeds does not normally provide a refund, store credit or free replacement for theft after confirmed delivery, collection by a household member or neighbour, or delivery-location disputes where the carrier confirms delivery to the supplied address. This does not limit any rights or remedies that cannot be excluded under applicable consumer law.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address. Nightweeds is not responsible for delays, failed delivery or additional carrier charges caused by an incomplete or incorrect address submitted at checkout.
CONTACT
For shipping assistance, email [email protected] and include your order number and tracking number, if available.
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable consumer law.