Our 30-Day Return Policy
For standard, non-customised products, you may request a return within 30 calendar days after the carrier tracking shows the order as delivered.
Standard Products
A standard product is an item purchased without any customisation ? no name, number, badge, unique text, or customer-supplied artwork added. Choosing a standard size from the available options, or selecting a standard colour from our catalogue, does not by itself make a product customised.
Customized and Personalised Products
A product is customised or personalised when it is made to your specifications ? for example, when you add a name, number, unique text, or a design you supply. Because these items are produced individually to your order, they cannot normally be resold to another customer, and we are unable to accept change-of-mind or wrong-size returns on them.
This limitation does not affect your rights if the item is defective, was manufactured incorrectly, differs materially from the confirmed order, or if applicable consumer law requires a different remedy.
Eligibility for Return
To qualify for a return under this voluntary policy, the item must be:
- Unworn, unwashed, and unaltered
- Free from stains, odours, or damage not caused by Nightweeds
- Returned with all original labels, tags, packaging, and included accessories
Where applicable law grants you a statutory cancellation right, we will not refuse that right solely because packaging has been opened or because you have handled the item to the extent reasonably necessary to establish its nature, characteristics, and size.
Sale and Final Sale Items
Discounted items that are not marked as Final Sale remain eligible for our standard 30-day change-of-mind return.
Final Sale items are excluded from Nightweeds’ voluntary change-of-mind return policy, provided the item was clearly marked as Final Sale at the time of purchase. Final Sale does not affect your rights regarding defective, misdescribed, or incorrectly manufactured goods, or any rights that cannot be excluded under applicable law.
Incorrect Size or Change of Mind
Standard products: If you ordered the wrong size or simply changed your mind, you may return the item under our 30-day policy. Return shipping is at your expense.
Customised products: Unfortunately, we cannot accept change-of-mind or wrong-size returns on customised items.
Damaged, Defective or Incorrect Items
If you receive an item that is:
- Defective or damaged
- Significantly different from the confirmed design or customisation
- The wrong item, or the size label does not match the item ordered
Please contact us at [email protected] as soon as possible with your order number, a description of the issue, and any supporting photographs or video you have available. We may ask for additional images, packaging information, or carrier documentation to investigate. We aim to resolve verified issues promptly with a replacement (where available), a repair, or a full refund.
How to Request a Return
Email [email protected] with:
- Your order number
- The email address used at checkout
- A clear description of the item and the reason for return
We will reply with the correct return address and any instructions you need. Contacting us first helps us identify your order, route your return correctly, and process it efficiently.
Return Authorization and Shipping Instructions
We ask you to contact us before sending an item back so we can provide the correct address and help avoid delays. You do not need our prior approval to exercise a statutory cancellation right, but reaching out first will help us handle your return more smoothly.
Items sent to an unconfirmed address or by cash-on-delivery may be refused. This does not affect any statutory right that has been validly exercised.
Return Shipping Costs
Change-of-mind returns (standard products): return shipping is at your expense. We strongly recommend using a trackable shipping service with appropriate insurance.
Nightweeds error (wrong item, defect, manufacturing error, or item not as described): Nightweeds will cover the reasonable approved return shipping cost, and will advise you on the preferred carrier or method where applicable.
If Nightweeds provides a return label: the shipping risk is handled according to the terms of that label service. We do not accept general responsibility for parcels lost in transit when you arrange the return shipping yourself.
Original Delivery Charges
Voluntary 30-day returns: If you return a standard product under Nightweeds’ voluntary change-of-mind policy, the original delivery charge is not normally refundable unless the return results from a Nightweeds error.
Statutory cancellation: Where applicable law requires us to refund the original delivery charge, we will refund the cost of the least expensive standard delivery method offered for the order.
If you selected an express, upgraded, or otherwise more expensive delivery method, the additional amount above the standard delivery cost is not refundable unless applicable law requires otherwise.
Nightweeds error: If the return results from a defective, incorrect, misdescribed, or incorrectly manufactured item, delivery and return shipping costs will be handled in accordance with applicable law and the circumstances of the verified issue.
Refunds
Refunds due under this policy or applicable law will be issued to the original payment method.
For returns made under Nightweeds’ voluntary 30-day policy, we normally initiate the refund within 5?10 business days after receiving and inspecting the returned item.
Where a statutory cancellation or refund right applies, we will process the refund within the period required by applicable law. Where legally permitted, we may withhold the refund until we have received the returned goods or satisfactory evidence that they have been sent back.
Your bank, PayPal, or card issuer may require additional time to display the refund after it has been initiated. Nightweeds does not control external payment-processing times.
Where permitted by applicable law, we may make an appropriate deduction if the value of the item has been reduced by handling beyond what was reasonably necessary to establish its nature, characteristics, and size.
Exchanges
Standard products: the quickest path to a different size or design is to return the original item for a refund and place a new order.
Defects, manufacturing errors, or wrong items: we may offer a replacement instead of a refund, depending on stock availability.
Customised products: direct size exchanges are not available when the customer selected the wrong size. Replacements for verified defects or errors will be arranged individually.
Lost Return Parcels and Refused Deliveries
Returns you arrange yourself: We strongly recommend using a trackable shipping service with appropriate insurance and retaining proof of postage. Where permitted by applicable law, we may withhold a refund until we receive the returned goods or satisfactory evidence that they were sent back.
If Nightweeds provides a return label or instructs you to use a particular carrier, responsibility for the parcel will be assessed according to that arrangement and applicable law.
Refused original deliveries: Please contact us before refusing a delivery. If you refuse a delivery without a valid reason, such as visible damage or a clearly incorrect shipment, actual shipping, customs, or handling costs incurred by Nightweeds may be deducted from the refund where permitted by applicable law.
Duties, Taxes and Customs Charges
Import duties, taxes, and customs clearance charges are typically levied by the destination country’s authorities and are outside Nightweeds’ direct control.
For ordinary change-of-mind returns, Nightweeds does not normally reimburse these charges. You may wish to check with your local customs or tax authority whether a refund or reclaim of import charges is available on returned goods.
If applicable law requires Nightweeds to reimburse or cover such charges, or if the return is due to a Nightweeds error, a different arrangement may apply.
Statutory Consumer Rights
This Returns Policy describes Nightweeds’ voluntary commercial return policy. Nothing in this policy limits any rights or remedies that cannot be excluded or restricted under the consumer protection laws applicable to your purchase.
If the mandatory law of your country provides you with a more favourable cancellation period, refund obligation, repair, replacement, or price reduction right, that law takes precedence over any conflicting term in this policy.
The change-of-mind and Final Sale limitations on customised or personalised items do not affect your statutory rights regarding defective, misdescribed, or incorrectly manufactured goods. You do not need Nightweeds’ internal return authorisation to exercise a statutory cancellation right.
Contact Us
Email: [email protected]